Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to Mercatobuy. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Definitions

  • "We", "Us", "Our" refers to Mercatobuy.
  • "Website" refers to our e-commerce platform https://mercatobuy.com/
  • "You", "Your" refers to the user or customer accessing our website.
  • "Products" refer to the goods sold on our website, including but not limited to coffee beans, accessories, and other related items.

3. Eligibility

To use this website, you must:

  • Be at least 18 years old.
  • Have the legal capacity to enter into a binding agreement.
  • Ensure that all information you provide is accurate and up to date.

4. Product Information

We make every effort to display and describe our products accurately. However, we do not guarantee that the information provided, including product descriptions, images, and prices, is free from errors or omissions. If you have questions about a product, please contact our customer support before making a purchase.

5. Pricing and Payment

  • All prices are listed in USD and are subject to change without notice.
  • Payment must be made using the methods specified on our website at the time of purchase.
  • You are responsible for any applicable taxes, shipping fees, or duties associated with your purchase.
  • We reserve the right to cancel any order if there is a discrepancy in pricing or availability.

6. Shipping and Delivery

  • We aim to ship products within 20 business days after order confirmation.
  • Shipping times may vary depending on your location and the availability of products.
  • We are not responsible for delays caused by third-party carriers, customs, or unforeseen circumstances.
  • Please review our Shipping Policy for more detailed information.

7. Return and Refund Policy

  • You may return a product within 15 days of receiving it if it is defective or damaged.
  • To initiate a return, please contact our customer service team with your order details.
  • Refunds will be processed using the original payment method and may take 25 business days.
  • We do not accept returns for products that have been opened, used, or tampered with.

8. User Accounts

  • You may be required to create an account to access certain features of our website.
  • You are responsible for maintaining the confidentiality of your account information and password.
  • We reserve the right to terminate or suspend your account if we suspect any unauthorized or fraudulent activity.

9. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of Mercatobuy and is protected by copyright, trademark, and other intellectual property laws.
  • You may not use, reproduce, distribute, or modify any content from our website without our written permission.

10. Prohibited Activities

By using our website, you agree not to:

  • Engage in any illegal or fraudulent activity.
  • Attempt to gain unauthorized access to our systems.
  • Use our website for any commercial purpose without our consent.
  • Upload or transmit any malicious software or harmful content.

11. Disclaimer of Warranties

  • Our products are provided "as is" without any warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose.
  • We do not guarantee that our website will be free from errors, viruses, or interruptions.

12. Limitation of Liability

  • We will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
  • This includes any loss of profits, data, or other intangible losses, even if we were advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Mercatobuy, its affiliates, and employees from any claims, liabilities, damages, or expenses arising from your use of our website or violation of these Terms and Conditions.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these websites. Your use of any third-party website is at your own risk.

15. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website. It is your responsibility to review these Terms regularly.