Refund Policy
At Mercatobuy, we aim to provide the best quality products and customer experience. However, if you are not satisfied with your purchase, please review our Refund Policy below.
1. Eligibility for Refunds
- Refunds are available only for items purchased directly from our website https://mercatobuy.com/.
- To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it.
- Refund requests must be made within 25 days of the delivery date.
2. Non-Refundable Items
- Products that have been opened, used, or tampered with.
- Items purchased on clearance or marked as "final sale."
- Gift cards or vouchers.
- Perishable items such as fresh coffee beans (unless damaged upon arrival).
3. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 15 days of receiving the product.
- We may request photos or videos of the damaged or defective item for verification.
- Depending on the situation, we will either replace the item, offer a refund, or provide store credit.
4. Return Process
- To initiate a return, contact our customer service team at contact@mercatobuy.com with your order number and a brief explanation of the reason for the return.
- Once your return request is approved, you will receive instructions on how to send the item back to us.
- You are responsible for covering the shipping costs associated with returning the item unless it arrived damaged or defective.
5. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and the amount will be credited back to your original payment method within 15 business days.
- We do not refund any original shipping fees unless the return is due to an error on our part.
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team.
- Exchanges will be handled on a case-by-case basis, and we may ask you to return the original item before sending a replacement.
7. Late or Missing Refunds
- If you haven’t received a refund after the processing period, please check your bank account again.
- Contact your credit card company or bank; sometimes, it may take additional time for the refund to be officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [insert email address or phone number].
8. Cancellation Policy
- Orders can only be canceled within 5 hours of placing them. Once an order has been processed or shipped, it cannot be canceled.
- If you cancel an order within the eligible time frame, a full refund will be issued.
9. Contact Information
For any questions regarding refunds, returns, or exchanges, please reach out to us:
- Email: contact@mercatobuy.com